Simple format prepared for online registration of consumer complaints

New Delhi, Dec 2 (PTI) The federal government on Friday stated it has finalized a format for on-line lodging of shopper complaints by ‘e-filing’. This may make it simpler to file real instances in shopper commissions.

Secretary, Ministry of Client Affairs, Rohit Kumar Singh gave this info whereas addressing a shopper safety workshop organized in Guwahati. He stated, “This format will likely be telecasted very quickly with implementation. Thus, shopper commissions might even see a rise within the variety of complaints filed by e-filing throughout the nation.

In line with the assertion issued by the Ministry, on this workshop, the Secretary stated that after getting into the mandatory info beneath this on-line format, Client Commissions can simply settle for real instances.

The Nationwide Client Helpline receives round 90,000 complaints each month, of which just about half pertain to e-commerce corporations. The Client Ministry hopes that with the implementation of the brand new system, it is going to be a lot simpler for shoppers to file complaints in opposition to e-commerce corporations.